CRISSP training

Are you new to using the Client Relationship Information System for Service Providers (CRISSP) or looking for tips and tricks? You may benefit from CRISSP training.

CRISSP training is tailored to different user requirements and tasks.

To find the right CRISSP training for you, select a business area from the list below:

  • Fundamentals

    About this course

    The CRIS(SP) Fundamentals learning program equips service provider staff with the fundamental skills required to access and navigate CRIS(SP).

    Course details

    Course type:  Face-to-face

    Duration: One day

    Cost:  Free

    Course dates, venues and bookings

    For a list of dates available for booking, go to Trybooking.com

    If booking on behalf of staff member in your organisation, please ensure you have the staff member’s email address and phone number available to complete the online booking form.

    Once booked, confirmation and further program details will be emailed from Frontline Learning (DHHS), directly to attendees, prior to the course start date.

    Further information

    Please read the CRIS(SP) Fundamentals learning program outline, or contact learning@dhhs.vic.gov.au

  • Placement and support

    About this course

    The CRISSP Placement and Support learning program equips service provider staff with the core skills required to utilise CRISSP with a strong emphasis on placements.

    Course details

    Course type:  Face-to-face

    Duration:  One day

    Cost:  Free

    Course dates, venues and bookings

    For a list of dates available for booking, go to Trybooking.com

    If booking on behalf of staff member in your organisation, please ensure you have the staff member’s email address and phone number available to complete the online booking form.

    Once booked, confirmation and further program details will be emailed from Frontline Learning (DHHS), directly to attendees, prior to the course start date.

    Further information

    Please read the CRISSP Placement and support learning program outline, or contact learning@dhhs.vic.gov.au

  • Contracted case management and targeted care packages

    About this course

    The CRIS Contracted Case Management (CCM) and Targeted Care Packages learning program equips service provider staff with the core skills required to utilise CRIS.

    Course details

    Course type:  Face-to-face

    Duration:  One day

    Cost:  Free

    Course dates, venues and bookings

    For a list of dates available for booking, go to Trybooking.com

    If booking on behalf of staff member in your organisation, please ensure you have the staff member’s email address and phone number available to complete the online booking form.

    Once booked, confirmation and further program details will be emailed from Frontline Learning (DHHS), directly to attendees, prior to the course start date.

    Further information

    Please read the CRIS Contracted case management and targeted care packages learning program outline, or contact learning@dhhs.vic.gov.au

  • Youth justice and youth services

    Youth new starter training provides a comprehensive understanding of how to use CRISSP for workers in Youth Justice and Youth Services programs including Youth Justice Community Support Service, Youth Justice Group Conferencing, Finding Solutions, Adolescent Support and Leaving Care. Course dates:

    • Friday 28 February 2020, 9:30am - 4.00pm  
    • Friday 24 April 2020, 9.30am - 4.00pm  
    • Friday 19 June 2020, 9.30am - 4.00pm  
    • Tuesday 11 August 2020, 9.30am - 4.00pm  
    • Tuesday 6 October 2020, 9.30am - 4.00pm  
    • Tuesday 1 December 2020, 9.30am - 4.00pm

    Download the course outline for more information.

    To book, complete the nomination form for each participant and email to crissp.training@dhhs.vic.gov.au

  • Disability services

    Disability new starter training equips users with the fundamental skills required to use CRISSP, including Quarterly Data Collection (QDC) reporting and recording of client information.

    Download the course outline for more information.

    To book, complete the nomination form for each participant and email crissp.training@dhhs.vic.gov.au to request availability for this training.  


    Individual support plan - funding plan training equips users with a skills required to use CRISSP for ISP-FP and to develop a comprehensive understanding of how to complete a funding proposal for external facilitators.

    Download the course outline for more information.

    To book, complete the nomination form for each participant and email crissp.training@dhhs.vic.gov.au to request availability for this training.  

  • General - tips and tricks

    General - tips and tricks half day training provides basic CRISSP tips and tricks information. This course is not aligned with any business area and is not designed for new starters.

    Download the course outline for more information.

    To book, complete the nomination form for each participant and email crissp.training@dhhs.vic.gov.au to request availability for this training.