Frequently Asked Questions (FAQs)

Answers to frequently asked questions about My Agency
  • Q: What is My Agency?

    My Agency is the secure area of the Funded Agency Channel website. It is only accessible to registered users. It provides users with quick and easy access to information specific to their service agreements with the Department of Health and Human Services, and/or the Department of Education and Training.

  • Q: What is the eBusiness Portal?

    DHHS staff: use of the eBusiness Portal is not required. You access My Agency directly, using single sign on. Once you have accessed My Agency you can add it to your favourites.

    All other users: the eBusiness Portal is the secure gateway through which you can access a number of applications, including My Agency. You will need an eBusiness username and password to login. To register for My Agency or to login, visit the My Agency page.

  • Q: What access levels are available in My Agency?

    There is only one level of access available in My Agency which allows users to view funding and payment details, data collection requirements and service standards and guidelines.

  • Q: What happens if someone no longer works for my organisation?

    It is your responsibility to ensure they no longer have access to the secure information about your organisation. To terminate a previous employee's access, email the eBusiness Helpdesk at .

  • Q: How do I log out of My Agency?

    To log out of My Agency, simply close your internet browser.

  • Q: How do I contact the FAC Helpdesk?

    The FAC Helpdesk cannot assist with login issues. Enquiries about username or password should be directed to the eBusiness Support Service. For general enquiries about FAC or My Agency, contact the FAC Helpdesk on 1300 799 470 and select option 1 then option 5.