Health incidents

Information for reporting health incidents prior to 15 January 2018

Important note:

From 15 January 2018, for department-funded organisations and registered Victorian NDIS providers of disability and psychosocial supports, the new client incident management system (CIMS) applies.

When did the CIMS commence?

The CIMS commenced from 15 January 2018.

Which health services does the CIMS apply to?

  • aged care and carer's support services
  • alcohol and drug treatment services
  • community palliative care services
  • home and community care (HACC) services for people aged under 65 and under 50 for Aboriginal people
  • mental health community support services (MHCSS)
  • sexual health prevention services

The Client incident management guide replaces the (former) Department of Health, Incident Reporting Instruction - May 2013.

Find out more about the CIMS

The CIMS webpage has more information about the CIMS, including the policy, link to the incident report webform and client incident register, fact sheets, implementation guidance, learning and development materials and IT requirements.

For assistance with the CIMS, contact the CIMS Helpline: call 1300 024 863 or email .

For incident reports prior to 15 January 2018