New approach to agency monitoring

30 July 2019
The Department of Health and Human Services has adopted a new approach to how it monitors agencies funded through the Service Agreement.

The Agency Monitoring Framework (AMF) formally commenced on 1 July 2019, replacing the Funded Organisation Performance Monitoring Framework and removing the requirement to complete compulsory checklists. The AMF will be rolled out in stages over the coming months.

The framework consists of policies, procedures and tools designed to streamline and standardise the monitoring of service agreement compliance across the state. It fosters early identification of issues and provides support for agencies to meet their contractual requirements and improve performance.

A cornerstone of the framework is a set of risk tiering principles which assess agency risk based on the scale, complexity and scope of activities. The level of contact the department has with an agency is guided by the corresponding level of risk assigned to each agency’s services.

What do agencies need to do?

There is no requirement for agencies to take any action at this stage. Department staff will contact agencies as required.