New programs helping Victorians with their energy bills

22 December 2020
A range of programs are available to help Victorians manage their energy costs and get support if they’re having trouble paying their electricity and gas bills.

The programs are being delivered by community organisations with support from the Victorian Government and are available online and over-the-phone. They include:

  • Cut costs and control your energy– free online events to help households save money on their energy bills. Online events are also available for community workers so they can show clients the steps to save on bills. Go to:  
  • Financial Counselling Program – Financial counsellors to help with confidential phone counselling sessions for those facing financial pressures. Go to managing-debt/financial-counselling or call 1800 007 007 (National Debt Helpline)

Community organisations are encouraged to refer clients who may be struggling with their energy costs to the programs. 

These programs are part of a $3.7 million funding package announced by the Victorian Government in May 2020 for community organisations to provide increased support to energy customers experiencing hardship. If you need assistance with your bills, please refer to: Having trouble paying your energy bills?