The programs are being delivered by community organisations with support from the Victorian Government and are available online and over-the-phone. They include:
- Cut costs and control your energy– free online events to help households save money on their energy bills. Online events are also available for community workers so they can show clients the steps to save on bills. Go to: energyinfohub.org.au/webinars
- Energy Assistance Program – free one-on-one support with an energy adviser to help people save money on their energy bills and get assistance on a variety of energy issues. Go to: bsl.org.au/services/energy-assistance/energy-assistance-and-brokerage/ or call 1800 830 029
- Financial Counselling Program – Financial counsellors to help with confidential phone counselling sessions for those facing financial pressures. Go to moneysmart.gov.au/ managing-debt/financial-counselling or call 1800 007 007 (National Debt Helpline)
Community organisations are encouraged to refer clients who may be struggling with their energy costs to the programs.
These programs are part of a $3.7 million funding package announced by the Victorian Government in May 2020 for community organisations to provide increased support to energy customers experiencing hardship.